Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

Quotern

Quality is not what happens when what you do matches your intentions. It is what happens when what you do matches your customer’s expectations.

-- Anonymous

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The very essence of leadership is that you have to have vision. You can’t blow an uncertain trumpet.

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A true leader has the confidence to stand alone, the courage to make tough decisions, and the compassion to listen to the needs of others. He does not set out to be a leader, but becomes one by the equality of his actions and the integrity of his intent.

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If you can’t fly, then run. If you can’t run, then walk. If you can’t walk, then crawl, but whatever you do, you have to keep moving forward.

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Never doubt that a small group of thoughtful, committed people can change the world. Indeed, it is the only thing that ever has.

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If kids come to us from strong, healthy, functioning family it makes our job easier. If they do not come to us from strong, healthy, functioning families, it makes our job more important.

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